Terms & Conditions

Last updated: August 2026. These terms govern bookings made with 247 UK Airport Taxi (“we”, “us”). By booking you agree to these terms.

1. Our service

We arrange fixed-price private hire airport transfers to and from major UK airports. All vehicles are operated by licensed and insured private hire operators. We are a booking and dispatch service; the transport is provided by the assigned licensed operator.

2. Quotes and fixed prices

The fare quoted and accepted at booking is the total price for the whole vehicle, not per passenger. It includes flight tracking, up to 45 minutes of free waiting time after landing, road tolls, and card payment. It is not affected by traffic, route, time of day or a delayed flight. Extra services (child seats £5 each, meet & greet £15) are shown before you confirm.

3. Waiting time

For airport pickups we include up to 45 minutes of free waiting after your flight lands. For all other pickups we include up to 15 minutes. Waiting beyond the included time may be charged at the standard hourly rate, shown before travel where possible.

4. Changes and cancellations

You may amend or cancel free of charge up to 24 hours before the scheduled pickup. Cancellations inside 24 hours, or no-shows, may be charged up to the full fare, as the vehicle and driver have been reserved for you. To change a booking, contact the desk on 0117 471 7170.

5. Passengers and luggage

Please book a vehicle suitable for your party and luggage; capacities are shown for each vehicle type. The driver may decline to carry luggage that exceeds the booked vehicle’s capacity or that cannot be carried safely. Children must be booked with appropriate seats where required by law.

6. Conduct and safety

For the safety of all, drivers may refuse or end a journey where a passenger is abusive, intoxicated to the point of risk, or in breach of the law. Smoking (including vaping) is not permitted in vehicles. Any soiling or damage caused by a passenger may be charged as a cleaning or repair fee.

7. Liability

We arrange transport with all reasonable skill and care. We are not liable for missed flights or connections where the delay is caused by circumstances beyond our reasonable control (including but not limited to exceptional traffic, weather or road closures). Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence.

8. Payment

Accepted payment methods are shown at booking. Card payments are processed securely; we do not store full card details.

9. Complaints

If something goes wrong, contact us on 0117 471 7170 or by email and we will respond promptly. We aim to acknowledge complaints within two working days.

10. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.